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Apartment Customer Service Manager

Company Name:
McKinley
Exciting Opportunities. Unlimited Potential.
McKinley is looking for a motivated and energetic Customer Service Manager to join our team at one of McKinley's beautiful apartment communities, located in Monroe, MI!
Position Information:
As the Customer Service Manager, you will have the privilege of assisting the Community Manager to take full accountability and ownership for your community and the satisfaction of the residents in the community. The model candidate has a solid track record of bookkeeping and rent collection, as well as sales and outstanding customer service skills.
Responsibilities include:
Touring and leasing apartment homes
Contacting and following up with all leads
Receiving and recording monthly rent payments and security deposits from residents
Making daily bank deposits of receipts
Handling all collection activities for the community by computing, typing and delivering monthly statements to residents
Coordinating the eviction process
Monitoring the history of security deposits, calculating term interest, refund status and maintenance/repair deductions
Requesting security deposit refunds as needed
Reconciling and balancing accounts and resident ledgers
Monitoring the leasing and maintenance activity as needed
Providing leasing support as needed including showing units to prospective residents apartments and explaining occupancy terms
Receiving and handling resident requests and concerns
Most of all, we are seeking a leader who is passionate about delivering exceptional service to our residents and customers. The ideal candidate will not only live our "WOW Customer Service core value" but will be adept at instilling this within each member of the team.
Position Requirements:
Experience with hands-on rent collections and bookkeeping
Proficiency in advanced computer software
Experience with MRI is preferred
You must have a passion for lifelong learning and prefer an entrepreneurial environment with a high degree of empowerment

Who we are:
McKinley, founded in 1968, is a proven leader in all aspects of investment real estate. McKinley specializes in solving complex real estate problems for its own portfolio and select clientele. By creatively applying its solid 43-year track record of success, McKinley generates value and profits from even the most challenging real estate assets.
Who we REALLY are:
We are a THRIVING and GROWING property management company that lives for challenges and celebrates the successes of one and all. We are a team that can accomplish anything (seriously, anything!) and we accomplish our goals through drive, flexibility, commitment and resourcefulness...and thorough an extreme distaste for the words "that's not possible". We depend on our employees to not just do their jobs, but to go above and beyond for our residents, our partners and for each other every single day. Join us - and see what teamwork is REALLY all about.
We LOVE our employees!
McKinley believes that our people are one of our most important assets, and we invest in them accordingly. We offer our employees health/dental/vision benefits, 401(k), Life and AD&D, Employee Assistance Program, Pre-Paid legal service, ongoing professional development through McKinley University and much more!
McKinley is an Equal Opportunity Employer and maintains a smoke-free environment in all locations. We support a safe, healthy and drug-free workplace through criminal background checks and pre-employment drug testing.
If you are interested in becoming part of our world-class team, please submit your resume on-line at www.mckinley.com/careers.

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