Customer Service Team Leader

Company Name:
Koch Davis
Customer Service Team Leader will serve as primary internal contact to Aftermarket customers. The ideal candidate will supervise a team of Customer Service Representatives to enable the order management process (from order to payment). The individual will administer a call center for orders and warranty. The incumbent will facilitate resolution of customer concerns and deductions by working with customers, Sales, Accounts Receivable, and other departments. She/he will lead Lean Office initiatives and implement standardized work. It is the role of the Customer Service Team Leader to communicate with internal and external customers regarding policies.
5 years of sales experience
Bachelor's degree
Designs, manufactures and distributes of clean air and ride performance products and systems for the automotive, commercial truck and off-highway markets and the aftermarket.

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